Privacy Policy

1. Introduction

VocalStack ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our telephony infrastructure services.

2. Information We Collect

We collect information that you provide directly to us, including:

• Account information (name, email, company details)
• Payment and billing information
• Phone numbers provisioned through our service
• Call metadata (duration, timestamps, caller/callee numbers)
• Audio recordings (if enabled by you)
• API usage logs and metrics
• Technical information (IP addresses, browser type, device information)

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our telephony services
• Process transactions and send billing notifications
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations and regulatory requirements
• Communicate with you about service updates and support
• Develop new features and services

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• With service providers who assist in our operations
• To comply with legal obligations or respond to lawful requests
• To protect our rights, privacy, safety, or property
• In connection with a merger, acquisition, or sale of assets
• With your consent or at your direction

5. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Call metadata is typically retained for 90 days unless required by law to retain longer.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access and receive a copy of your personal information
• Correct inaccurate or incomplete information
• Request deletion of your information
• Object to or restrict certain processing activities
• Data portability
• Withdraw consent where processing is based on consent

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

9. Cookies and Tracking

We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Email: [email protected]
Address: VocalStack Privacy Team